Our Payment Refund Policy
- Service Dissatisfaction: Refunds may be considered if a patient is not satisfied with the quality of the service received, provided the patient contacts the clinic within 2 days of the service date and demonstrates reasonable grounds for dissatisfaction.
- Medical Necessity: Refunds may be considered for services not medically necessary, as determined by our providers.
- Mistakes in Billing: Refunds will be issued for any billing errors made by MyCyberClinics.
- Request Initiation:
Patients seeking refunds must submit a written request to info@mycyberclinics.com within 2 days of the service date.
- Documentation:
Requests must be accompanied by relevant documentation, such as receipts, invoices, and a detailed explanation of the reason for the refund.
- Review and Decision:
MyCyberClinics will review each refund request within 7 days and notify the patient of its decision.
- Refund Method:
Refunds will be issued through the original payment method (e.g., credit card, check).
- Refund Amount:
Refunds will be issued for the full amount paid for the service, or the applicable portion thereof, if a refund is granted.
- Non-Refundable Deposits:
Deposits for services may not be refundable, as per the MyCyberclinic’s service agreements.
- Cancellation Fees:
Patients may be subject to cancellation fees if they cancel a scheduled appointment without sufficient notice, as outlined in the clinic’s appointment policy.
- No-Show Fees:
No-show fees will not be refundable, as per our clinic’s no-show policy.
- Specific Services:
Certain services, such as certain procedures, lab tests, may have specific refund policies, as detailed in the service agreements.
- Third-Party Insurance:
Refunds for services covered by third-party insurance may be limited by insurance policies.
- For questions regarding this policy or to request a refund, please contact info@mycyberclinics.com
At My Cyber Clinic our mission is to transform healthcare in Nigeria by integrating technology with compassionate care, ensuring every citizen has affordable access to quality medical services, and empowering individuals to lead healthier lives.
