Question 1

Are your doctors licensed?

Accepted Answer

Yes. MyCyberClinics works with licensed and experienced doctors, including General Practitioners, Specialists, and Consultants. Doctor credentials are reviewed before they provide care on the platform.

Question 2

How is MyCyberClinics different from a regular hospital visit?

Accepted Answer

MyCyberClinics is built for convenient virtual care. You can consult a doctor, share test results, receive care guidance, and get prescriptions without traffic, waiting rooms, or unnecessary delays.

Question 3

Is my health information secure?

Accepted Answer

Yes. Health information is encrypted and stored securely. Your medical records are handled privately and are visible only to you and the doctor involved in your care, subject to applicable privacy standards.

Question 4

What if I need to see a specialist?

Accepted Answer

You can book from available General Practitioners, Specialists, and Consultants. If you need more focused care, choose the doctor category or specialization that best matches your concern.

Question 5

Can I get medical care at any time?

Accepted Answer

Yes. MyCyberClinics is available 24/7, including nights, weekends, and public holidays, so you can access non-emergency medical consultations when you need them.

Question 6

Can I choose my doctor or see their qualifications?

Accepted Answer

Yes. You can review a doctor's qualifications, experience, specialization, and availability before booking your consultation.

Question 7

How do I book an appointment?

Accepted Answer

Visit app.mycyberclinics.com or download the app, create an account, pay the one-time membership fee, choose a doctor or specialization, select a time, make payment, and wait for your confirmation notification.

Question 8

What happens after my consultation?

Accepted Answer

Your doctor may share prescriptions, request lab tests, recommend follow-up appointments, and update your digital health record so you can track your care history.

Question 9

Can I get prescriptions or lab tests through MyCyberClinics?

Accepted Answer

Yes. After a consultation, your doctor can issue e-prescriptions or request lab tests. You can download them or share them with a partner pharmacy or laboratory where available.

Question 10

What device or internet connection do I need?

Accepted Answer

You need a smartphone, tablet, laptop, or desktop computer with a stable internet connection. Consultations may happen by video, voice, or chat depending on your preference and clinical need.

Question 11

Can I use MyCyberClinics for my children or elderly parents?

Accepted Answer

Yes. You can create family profiles to help manage healthcare for children, parents, or dependents from one primary account.

Question 12

How do payments work?

Accepted Answer

Payments are made securely online through supported options such as debit cards, credit cards, bank transfers, and other checkout methods shown on the platform.

Question 13

Can I speak to the same doctor again?

Accepted Answer

Yes. You can rebook with your preferred doctor where available. This supports continuity of care and helps your doctor follow up on treatment and progress.

Question 14

How much does it cost to book a cyberdoctor?

Accepted Answer

Consultation pricing depends on the doctor category: General Practitioner consultations start from ₦6,000, Consultants from ₦8,000, and Specialists from ₦10,000. A one-time ₦2,000 membership fee applies during sign-up.

Question 15

What is the ₦2,000 membership fee for?

Accepted Answer

The one-time membership fee activates your secure MyCyberClinics account and gives you access to booking, medical records, CHIOMA support, and healthcare services on the platform.

Question 16

Can I cancel or reschedule an appointment?

Accepted Answer

Yes. Appointments may be cancelled or rescheduled before the scheduled consultation time. Terms and conditions may apply depending on appointment status.

Question 17

Where can I access my prescriptions and consultation records?

Accepted Answer

Prescriptions, consultation summaries, and eligible medical documents are available securely inside your MyCyberClinics account.

Question 18

What should I do if I need emergency medical attention?

Accepted Answer

MyCyberClinics is for non-emergency consultations. If you have chest pain, severe bleeding, difficulty breathing, loss of consciousness, or any life-threatening symptom, call emergency services or visit the nearest hospital immediately.

Question 19

How do I contact support if I have issues?

Accepted Answer

You can reach support through support@mycyberclinics.com, WhatsApp at +2347073213692, in-app chat, or website live support for help with booking, payments, or technical issues.

Question 20

Can doctors join MyCyberClinics?

Accepted Answer

Yes. Licensed medical professionals can apply through the Doctor Signup flow. After registration, the verification team reviews credentials and guides approved doctors through onboarding.

Question 21

What documents do doctors need to join?

Accepted Answer

Doctors are expected to provide professional registration details, valid medical credentials, identification, and any other verification information requested during onboarding.

Question 22

How are doctors verified on MyCyberClinics?

Accepted Answer

The verification team reviews submitted credentials before a doctor can consult on the platform. This helps ensure patients are connected with qualified healthcare professionals.

Question 23

Can doctors manage their own availability?

Accepted Answer

Yes. Approved doctors can manage consultation availability so patients can book suitable times based on the doctor's schedule and the platform's booking rules.

Question 24

What types of doctors can use the platform?

Accepted Answer

MyCyberClinics supports licensed General Practitioners, Specialists, Consultants, and other eligible healthcare professionals who meet the platform's verification requirements.

Question 25

How do doctors receive patient consultation details?

Accepted Answer

Doctors receive relevant booking and consultation information through their secure MyCyberClinics account so they can review the appointment context before providing care.

Answers for patients, doctors, and care teams.